Terms of Service

1. Acceptance of Terms

Welcome to Sitelas ("we," "our," or "us"). Sitelas is a service operated by Code Axiom LLC, a Texas limited liability company. By accessing or using Sitelas, the website builder for AI agents, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our service.

Our order process is conducted by our authorized reseller, Polar (polar.sh). Polar acts as the reseller and Merchant of Record for all Sitelas subscription and AI-credit purchases: it processes payments, collects and remits any applicable sales tax or VAT, handles refunds and chargebacks, and provides first-tier billing support. Sitelas provides support for the product itself. Your purchase is therefore subject to Polar's terms in addition to these Terms.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the service after any changes constitutes acceptance of the new Terms.

2. Description of Service

Sitelas is the website builder for AI agents. An agent builds and runs the site; you approve what goes live. It allows users to:

• Create and host professional websites using AI
• Choose from professionally designed templates for various use cases
• Customize content, design, and layout using our AI-powered editor
• Receive a subdomain (yourname.sitelas.com)
• Access analytics, contact forms, and other built-in features
• Connect custom domains (optional)

3. Account Registration

3.1 Eligibility

You must be at least 16 years old to use our service. By registering, you represent that you meet this requirement and have the legal capacity to enter into these Terms.

3.2 Account Information

You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your account access.

3.3 Sites and Per-Site Subscriptions

Each account may have 1 Free site published on a Sitelas subdomain at a time, and keep up to 10 unpublished Free sites. Each site carries its own subscription tier — Free by default, with an optional Pro upgrade per site described in Section 4. There is no cap on Pro sites per account.

4. Sitelas Plans and Subscriptions

4.1 Plans

Sitelas offers the following tiers, applied per site:

• Free — One published site on a Sitelas subdomain plus unpublished drafts, the full visual builder, and a "Made with Sitelas" badge on published pages. Operational caps apply (see our pricing page); custom domains require Pro.
• Pro — $9/month or $90/year per site. Adds a custom domain with auto SSL, removal of the "Made with Sitelas" badge, higher operational caps, and full analytics.
• Enterprise — Custom pricing for agencies and multi-location businesses. Contact contact@sitelas.com for details.

All prices are in USD.

4.2 Per-Site Billing

Each site carries its own subscription, tied to its subdomain. You may hold multiple sites on different tiers under one account. The Free tier is the evaluation path — no time-limited trial applies, and no credit card is required to use it.

4.3 AI Usage

When you build through your own AI assistant over the Sitelas connector (for example Claude or ChatGPT), its provider charges you for that usage under your agreement with them; Sitelas does not. The in-editor AI chat at sitelas.com/edit draws on AI credits: every account receives a one-time grant at signup, and further credits can be purchased as top-ups. Credits are priced at 100 to the US dollar ($0.01 each) and are used up according to the AI work each reply does. Sitelas may apply reasonable rate limits to prevent abuse.

4.4 Billing and Payment

Subscription payments are processed through Polar, our reseller and Merchant of Record, on a recurring monthly or yearly basis, as you choose for each site. By subscribing, you authorize Polar to charge your chosen payment method on that recurring basis until you cancel. Any applicable sales tax or VAT is collected and remitted by Polar and may be added to the listed price based on your location. You are responsible for keeping your payment information current; you can manage your payment method and view invoices in the Polar customer portal linked from your receipt.

4.5 Cancellation and Downgrade

You may cancel a paid site subscription at any time — directly from your Sitelas dashboard, or via the Polar customer portal linked from your receipt. Cancellation takes effect at the end of the current billing period. Upon cancellation:

• Paid features remain active through the end of the current billing period.
• At the end of the billing period, the site downgrades to Free and remains published with Free-tier operational caps and the "Made with Sitelas" badge. It counts as the account's published Free site, so another Free site cannot be published until one is unpublished.
• Cancelling stops all future charges for that site. Refunds are governed by our 30-day money-back guarantee — see Section 4.7 and our Refund & Cancellation Policy.

4.6 Failed Payments

If a scheduled payment fails, paid features remain active for a three-day grace period during which we retry the charge and notify you. If the payment cannot be collected within that window, the site automatically downgrades to Free.

4.7 Refunds — 30-Day Money-Back Guarantee

If you are not satisfied with a paid subscription, you may request a full refund within 30 days of the charge — no justification required. Unused balances from AI credit top-ups you have purchased are refundable on the same 30-day terms; credits already consumed are not refundable, as the service they paid for has been delivered. The AI credits given to every account at signup are granted, not purchased, and carry no cash value — they are not refundable or exchangeable, and they are not part of any subscription.

Refunds are issued by Polar, our Merchant of Record, to your original payment method, normally within 14 days of approval. Nothing here limits your statutory rights — consumers in the EU and UK retain a 14-day right of withdrawal for digital content and services. Full details are in our Refund & Cancellation Policy.

4.8 Price Changes

We reserve the right to change subscription pricing with at least 30 days' notice. Existing subscribers are honored at their current rate through the end of their prepaid period; renewals use the new rate.

4.9 Traffic Allowance

Each plan includes a monthly visit allowance per site: 3,000 visits on Free and 30,000 on Pro, counted as daily unique visitors summed over the calendar month. A Free site that exceeds its allowance is taken offline automatically for the rest of that calendar month and comes back on the first day of the next month, or immediately if it is upgraded to Pro. A Pro site is never taken offline or slowed because it exceeds its allowance; if it consistently exceeds it, we will contact you to agree a plan suited to its traffic before making any change to your subscription.

5. User Content

5.1 Ownership

You retain ownership of all content you create and upload to your website, including text, images, and other materials ("User Content"). By using our service, you grant us a non-exclusive, worldwide, royalty-free license to host, display, and distribute your User Content solely for the purpose of providing our service.

5.2 Content Responsibility

You are solely responsible for your User Content. You represent and warrant that:

• You own or have the necessary rights to use and share all content on your website.
• Your content does not infringe on any third party's intellectual property rights.
• Your content is accurate and not misleading.

5.3 Prohibited Content

You may not publish illegal, harmful, or infringing content on sites you create or host with Sitelas. You agree not to post content that:

• Is illegal, harmful, threatening, abusive, or harassing
• Contains sexually explicit material, hate speech, or discrimination
• Infringes on intellectual property rights
• Contains malware, viruses, or malicious code
• Is spam or deceptive in nature
• Violates any applicable laws or regulations
• Impersonates another person or entity

5.4 Content Moderation

We reserve the right to review, remove, or disable access to any content that violates these Terms or is otherwise objectionable, at our sole discretion and without prior notice. We may suspend or remove any site that breaks these rules.

6. Subdomains and Custom Domains

6.1 Subdomain Allocation

You may select an available subdomain (e.g., yourname.sitelas.com) for your website. Subdomain allocation is on a first-come, first-served basis.

6.2 Subdomain Restrictions

We reserve the right to refuse, reclaim, or reassign subdomains that:

• Infringe on trademarks or brand names
• Are offensive, misleading, or inappropriate
• Are associated with terminated accounts
• Violate our policies

6.3 Custom Domains

You may connect your own custom domain to your website. You are responsible for domain registration, DNS configuration, and any associated costs with your domain registrar.

7. Intellectual Property

7.1 Our Intellectual Property

Sitelas, including our templates, design, code, logos, and other materials, are owned by Sitelas and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works from our materials without our express written permission.

7.2 Template License

Your subscription grants you a limited, non-exclusive, non-transferable license to use our templates for your website while your subscription is active. This license does not include the right to resell, redistribute, or use templates for purposes other than your own websites.

8. Service Availability

We strive to maintain 99.9% uptime for our service. However, we do not guarantee uninterrupted access and are not liable for any downtime, whether scheduled or unscheduled. We may modify, suspend, or discontinue any aspect of the service at any time.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SITELAS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF OUR SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the service will be error-free, uninterrupted, or secure, or that any defects will be corrected.

11. Indemnification

You agree to indemnify, defend, and hold harmless Sitelas and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the service
• Your User Content
• Your violation of these Terms
• Your violation of any third-party rights

12. Termination

We may suspend or terminate your account and access to the service at any time, with or without cause, with or without notice. Reasons for termination may include:

• Violation of these Terms
• Fraudulent or illegal activity
• Non-payment of subscription fees
• At your request

Upon termination, your website will be unpublished. We may retain certain data as required by law or for legitimate business purposes.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Travis County, Texas.

14. Dispute Resolution

Before filing any formal legal claim, you agree to contact us first to attempt to resolve the dispute informally. Most concerns can be resolved quickly and to your satisfaction by emailing contact@sitelas.com.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding your use of Sitelas and supersede any prior agreements.

17. Contact Us

If you have any questions about these Terms of Service, please contact us at: